Privacy Policy

This Privacy Policy describes how Viking Repair Beverly Hills collects, uses, and protects the personal information you provide to us when you use our website or services. We are committed to protecting your privacy and ensuring the security of your personal information.

  1. Information We Collect

    • Personal Information: We collect personal information such as your name, address, phone number, and email address when you request our services, schedule an appointment, or contact us through our website.

    • Payment Information: When you make a payment, we collect payment information such as credit card details. This information is processed securely through our payment gateway and is not stored on our servers.

    • Appliance Information: We may collect information about your Viking appliances, such as model number, serial number, and repair history, to provide better service.

    • Website Usage Data: We collect information about your use of our website, including your IP address, browser type, pages visited, and the time and date of your visit. This information is collected through cookies and other tracking technologies.

  2. How We Use Your Information

    • Service Delivery: We use your personal information to schedule appointments, provide repair services, and communicate with you about your service requests.

    • Payment Processing: We use your payment information to process payments for our services.

    • Customer Support: We use your information to respond to your inquiries, provide customer support, and resolve any issues you may have.

    • Marketing Communications: With your consent, we may send you promotional emails about our services, special offers, and other updates. You can opt out of receiving these emails at any time.

    • Website Improvement: We use website usage data to analyze trends, improve our website, and enhance user experience.

  3. How We Protect Your Information

    • Data Security: We implement industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, firewalls, and secure server environments.

    • Access Control: Access to your personal information is restricted to authorized personnel who need it to perform their job duties.

    • Regular Audits: We conduct regular security audits to ensure that our security measures are effective and up-to-date.

  4. Sharing Your Information

    • Service Providers: We may share your personal information with third-party service providers who assist us in providing our services, such as payment processors, customer support providers, and marketing agencies. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

    • Legal Compliance: We may disclose your personal information if required by law or legal process, such as a subpoena or court order.

    • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring company.

  5. Cookies and Tracking Technologies

    • Cookies: We use cookies to collect website usage data and improve your browsing experience. Cookies are small text files that are stored on your device when you visit our website. You can control cookies through your browser settings.

    • Analytics: We use third-party analytics tools, such as Google Analytics, to track and analyze website traffic. These tools may use cookies and other tracking technologies to collect information about your use of our website.

  6. Your Rights

    • Access: You have the right to access the personal information we hold about you.

    • Correction: You have the right to correct any inaccuracies in your personal information.

    • Deletion: You have the right to request the deletion of your personal information, subject to certain exceptions.

    • Opt-Out: You can opt out of receiving marketing communications from us at any time.

    • To exercise these rights, please contact us using the contact information provided below.

  7. Children’s Privacy

    • Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to remove the information.

  8. Changes to This Privacy Policy

    • We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the effective date accordingly. Your continued use of our website or services after the effective date constitutes your acceptance of the revised Privacy Policy.

  9. Contact Us

    • If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

    • Viking Repair Beverly Hills

    • [Your Address]

    • [Your Email]

    • [Your Phone Number]

By using our website and services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.